INTERNATIONAL RETURN AND REFUND POLICY

Last Updated: October 18, 2026

At Navidad Brilla, we sell products internationally and are committed to providing a transparent, secure, and satisfactory shopping experience for our customers, regardless of their country of residence.

This International Return and Refund Policy establishes the terms, conditions, and procedures applicable to purchases made through our online store.

The provisions of this policy apply to all our international customers without prejudice to the mandatory rights established by the consumer protection laws of each country or region.

1. RETURN AND REFUND PERIOD

Navidad Brilla offers a voluntary return and refund period of 20 calendar days from the date of purchase.

This period begins on the date the order is confirmed and payment is processed, regardless of the product's delivery date.

Requests submitted after this period may be rejected, except where applicable law provides additional rights.

Important: The 20-day period applies exclusively to our voluntary commercial return policy and does not limit statutory rights relating to defective, damaged, incorrect, undelivered, or misrepresented products.

Where the consumer's country of residence establishes a different mandatory return or cancellation period, that period will be respected.

2. CONDITIONS FOR ACCEPTING RETURNS

To request a voluntary return, the following conditions must be met:

• The request must be submitted within 20 calendar days of the purchase date.

• The product must be unused, undamaged, and in suitable condition.

• All original accessories, components, and packaging must be retained.

• The customer must provide proof of purchase or an order number.

• The customer must contact our support team before returning any product.

Navidad Brilla reserves the right to reject requests that do not meet these conditions, to the extent permitted by applicable law.

These conditions do not restrict consumers' statutory rights regarding defective or nonconforming products.

3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If a customer receives a defective product, an item damaged during shipping, or a product different from what was ordered, they should contact our customer support team as soon as reasonably possible.

To facilitate the evaluation process, we may request photographs, videos, or information related to the order.

Depending on the circumstances and applicable law, we may offer:

• A replacement product at no additional cost.

• Repair, where appropriate.

• A full or partial refund, where applicable.

• Another legally permitted solution agreed upon with the customer.

When the issue is attributable to Navidad Brilla or its suppliers, we will cover any return shipping costs required by law.

Statutory rights concerning defective or nonconforming products are not subject to the 20-day commercial return period where applicable law provides greater protection.

4. RETURNS DUE TO CHANGE OF MIND

Customers wishing to return a product for personal reasons may request a voluntary return within 20 calendar days of the purchase date.

To qualify, the product must meet the conditions established in Section 2.

Return shipping costs for change-of-mind returns are the customer's responsibility unless the laws of their country provide otherwise.

Original shipping charges are nonrefundable for change-of-mind returns unless applicable law requires reimbursement.

5. HOW TO REQUEST A RETURN

To initiate a return or request a refund, customers must contact our customer support team at:

Email: marcediazhernandez78@gmail.com

The request must include:

• Full name.

• Order number.

• Purchase date.

• Destination country.

• Reason for the return.

• Photographs or videos, when necessary.

Our team will review the request and provide the appropriate instructions.

Products must not be returned before receiving return instructions, unless applicable law establishes other rights or procedures.

The return address will be provided to the customer once their request has been reviewed.

6. REFUNDS

Once the returned product has been received and inspected, where a physical return is required, we will notify the customer regarding refund approval.

Approved refunds will be issued through the original payment method used for the purchase unless otherwise validly agreed upon or required by law.

The time required for the refunded amount to appear in the customer's account will depend on the bank, financial institution, or payment provider.

All refunds will be processed within the time limits established by applicable law.

Where the law requires a refund to be issued without waiting for the physical return of the product, we will comply with that obligation.

7. INTERNATIONAL SHIPPING, DELAYS, AND LOST PACKAGES

Navidad Brilla ships to various countries and regions, subject to the availability of shipping services.

Delivery estimates communicated during checkout may vary depending on the destination, customs procedures, and logistical conditions.

Delays may occur due to:

• Extraordinary weather conditions.

• Customs inspections or procedures.

• Transportation service disruptions.

• Extraordinary circumstances beyond our control.

Navidad Brilla shall not be liable for damages arising exclusively from extraordinary circumstances beyond its control, to the extent permitted by applicable law.

However, we will assist our customers in investigating shipping delays, failed deliveries, and lost packages.

Where a legal obligation to deliver, replace, or refund an order exists, we will fulfill that obligation.

Nothing in this section eliminates consumers' statutory rights regarding undelivered orders.

8. ORDER CANCELLATIONS

Customers may request an order cancellation by contacting our customer support team.

If the order has not yet been processed or shipped, we will evaluate whether cancellation is possible.

If the order has already been shipped, the applicable return conditions will apply.

Cancellations are subject to the mandatory rights established by the laws of the customer's country or region.

9. INTERNATIONAL CONSUMER RIGHTS

Navidad Brilla recognizes that return, cancellation, warranty, and refund rights may vary by jurisdiction.

European Union (EU)

Eligible consumers in the European Union generally have a statutory right to withdraw from distance purchases within 14 days of receiving the products, subject to legal exceptions.

After notifying the seller of their withdrawal, consumers generally have an additional 14 days to re